Privacy Policy

UBench South Africa Privacy Policy

Effective Date: 1 May 2020
Last Updated: 20 May 2025
Website: https://ubench.co.za

UBench is committed to protecting your privacy and ensuring your personal information is processed responsibly and in compliance with South Africa’s Protection of Personal Information Act (POPIA). This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our eCommerce store.

1. What Personal Information We Collect

We collect the following types of personal information:

• Identity Information: Name, surname, ID number (if applicable).

• Contact Information: Email address, telephone number, billing and shipping addresses.

• Payment Information: Credit/debit card details, processed securely through third-party payment providers.

• Order Details: Purchase history, product preferences, delivery status.

• Technical Information: IP address, browser type, operating system, device type, and website usage data (via cookies and analytics).

2. How We Use Your Personal Information

We use your personal information for the following purposes:

• To process, confirm, and fulfill your orders.

• To deliver products and provide customer service.

• To send updates, order notifications, or relevant marketing communications (only if consented).

• To improve your user experience and personalise content.

• To comply with legal and regulatory obligations.

3. POPIA Compliance: Your Rights Under South African Law

Under the POPIA, you have the right to:

• Access: Request a copy of the personal information we hold about you.

• Correction: Ask us to correct any inaccurate or outdated personal data.

• Deletion: Request deletion of your data when it is no longer necessary for us to retain it.

• Object: Object to the processing of your information in certain circumstances.

• Withdraw Consent: Withdraw previously given consent at any time.

• Complain: Lodge a complaint with the Information Regulator (South Africa) if you believe your data has been handled unlawfully.

To exercise these rights, contact us at info@ubench.co.za.

4. Sharing of Information

We do not sell or rent your personal information. We may share your information with trusted third-party service providers who assist us in delivering our services, such as:

• Payment processors

• Delivery and logistics partners

• Customer service and marketing platforms

• Legal or regulatory authorities (where required by law)

All third parties are required to maintain the confidentiality and security of your data and comply with POPIA standards.

5. Data Protection & Security

We take all reasonable technical and organisational steps to secure your personal information against loss, damage, unauthorized access, or misuse. Our website uses SSL encryption and secure payment processing to protect sensitive data.

6. Cookies

Our website uses cookies to improve functionality, personalize your experience, and analyse traffic. You can manage or disable cookies through your browser settings.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including for legal or accounting requirements.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices or for legal and regulatory reasons. Any changes will be published on this page with the updated date.

9. Contact Information

If you have any questions or concerns regarding your privacy or this policy, please contact:

UBench South Africa
Email: info@ubench.co.za
Phone: +27 71 575 4909

10. Information Regulator (South Africa)

If you believe your personal information has been processed unlawfully, you can lodge a complaint with:

Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za